Returns & Exchanges

If it is not right, we will make it right. Sizing is hard online, and we would rather you have the piece that actually fits than the one you happened to order.

How do I start a return?

You can do it yourself, any time, without waiting on us.

1. Go to account.fitkitty.com and log in with the email address you used to order. We will send you a one-time code, so there is no password to remember.
2. Find your order and choose Request return.
3. Select the pieces you are sending back and tell us why.
4. We approve it and email you a prepaid label, usually the same day.

How do I exchange for a different size?

Email us at bestie@fitkitty.com with your order number and the size or color you want instead, and we will set it up for you. We are adding self-serve exchanges shortly so you will be able to do this yourself too.

What can be returned?

• Within 30 days of delivery, not the order date. Your window starts when the package actually arrives.
• Unworn, unwashed, and in resellable condition
• In the original packaging with all tags still attached

How long do I have to ship it back?

Once your return is approved, your return package must be shipped within 14 days of receiving your return label. Returns not shipped within this window may be closed and will require a new return authorization.

• We will send you a friendly reminder around day 7 if the carrier has not scanned your package yet.
• Once the carrier has your package within those 14 days, your return stays valid no matter how long transit takes.
• Life happens. If something got in the way, just email us and we will extend it.

What cannot be returned?

• Gift cards
• Items marked Final Sale on the product page
• Items from the Closet Clear-Out and Sale collections, which can be exchanged but not refunded
• Anything worn, washed, altered, or missing tags

What if the new size costs a different amount?

If the piece you want costs more, we will send a link for the difference. If it costs less, we refund the difference. No restocking fees, ever.

Something arrived damaged, or did not hold up

Oh no. We are so sorry, and we will fix it.

Send a quick photo to bestie@fitkitty.com and tell us whether you would rather have a replacement or your money back. Either one is fine with us. Whichever is easier for you is the right answer.

And please do not think about the return window on this one. If something shows up damaged, or a seam gives out on you months from now, we want to hear about it. You did nothing wrong, we are not going to ask you to prove anything, and we are not going to make it complicated. We will just take care of you.

What are my refund options?

• Back to your original payment method.
• Store credit, and we will add 10%. A $70 return comes back as $77 to spend whenever you like.

When will I get my refund?

Refunds are issued once your return arrives back with us and has been inspected. We will email you either way. Approved refunds are processed within 5 to 7 business days, and your bank may take a few days more to show it.

What about preorders?

Preorders follow the same windows, counted from the day your piece actually arrives, not the day you ordered it.

Still have a question?

Email bestie@fitkitty.com and a real person will write back.