We love hearing from YOU!

At FitKitty Cultureℱ, we value your feedback and opinions. Whether you have a question, suggestion, or just want to chat, we're here to help! To get in touch with us, please use the contact form below, email us at bestie@fitkitty.com, or message us through Instagram @FitKittyCulture. We're always happy to hear from you, and we promise to respond as quickly as possible. Thank you for taking the time to reach out - Your Voice Matters to Us!

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Frequently asked questions

Have questions? We’re here to help


How should I wash my Fitkitty gear?

Athleisure wear and leggings are most of our wardrobe these days, and just like our lingerie, we take a little extra care with them regardless of where we purchase them because let's be real. we can't live without them! The best way to wash your leggings is on a gentle cycle in cool water with a mild detergent. Avoid using fabric softeners, as they can clog the fabric and shorten the life of your leggings. Hang or lay your leggings flat to dry, as heat can damage the fibers. Leggings are a versatile piece of clothing that can be dressed up or down, making them a wardrobe essential. With a little care, you can keep your leggings looking new for seasons to come!


How long will it take to process my order?

While we are still working through the process of our new systems we please allow us us 2-5 business days to process your order. Orders places after 12pm EST will be processed the next day. 

How long does shipping usually take?

We want your orders to arrive as quickly as possible! Just so you know, average transit times to the United States: 2 – 7 Business days.  Keep in mind there are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

What is your return policy? 

Thank you for shopping at FitKitty Culture. If this is your first purchase with us, welcome to the Fitkitty Community. We're so excited you've decided to become a part of our tribe! If you are a returning Fitkitty, we are so grateful to have this time with you again. With every purchase, you are joining our community of empowered women who want to be healthier and happier, and we appreciate your business! Just so you know, we stand by our products 100%, so if you are dissatisfied with your purchase, we will gladly return no questions asked within 30 days.  Please see the full details below regarding our return policy and process.

 

Policy Details

You can return your item 30 days from the date you received it.

Any item from Fitkitty Culture can be returned, no questions asked.

For all returns, please include the purchased item, along with your proof of purchase.

 

Shipping Fees

You are responsible for all return shipping fees. Shipping fees are non-refundable. Fitkitty Culture strongly recommends that you use a trackable method to ship your return.

 

 

Restocking Fees

Fitkitty Culture does not charge restocking fees.

 

Process Details

To return your purchase from Fitkitty Culture, place the item securely in in its original packaging, if possible, along with proof of purchase. Please mail your return to the following address:

 

Fitkitty Culture

Returns

1554 Paoli Pike

#328

West Chester, PA 19380

United States

 

Refunds

After receiving your return and inspecting the condition of your item, Fitkitty Culture will process your return. Please allow at least 3-5 business days of receipt to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. Fitkitty Culture will notify you by email when your return has been processed.

What is your customer service email?

Bestie@fitkitty.com, reach out anytime!

What is your customer service phone number? 
1 (610) 496-2478
I received Fitkitty as a gift and don't have a receipt and have the wrong size, what can I do?
You lucky human, someone really loves you. We are happy to exchange it or give you store credit for the items you have. You can exchange it for anything on fitkitty.com!